Alex & Leigh Originals

At Alex & Leigh Originals, every product is handcrafted in small batches with care. We take pride in packaging and shipping your order safely, promptly, and with the attention it deserves.

Processing Times

All orders are processed within 2–4 business days. During high‑volume periods (new releases, holidays, restocks), processing may extend to 5–7 business days.

Handcrafted items may require additional time depending on production schedules, but we always work to ship as quickly as possible.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and chosen carrier.

Typical delivery windows:

• Standard Shipping (USPS First Class / Ground Advantage): 3–7 business days

• Priority Shipping (USPS Priority): 2–4 business days

• UPS Ground: 3–5 business days

Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

Shipping Locations

We currently ship within the United States, Canada and Europe. If you are outside the U.S. and interested in ordering, please contact us — we may be able to accommodate special requests.

Lost, Delayed, or Stolen Packages

Alex & Leigh Originals is not responsible for:

• Packages marked as delivered but not received

• Delays caused by the carrier

• Incorrect addresses provided at checkout

If your package is lost or missing, please contact the carrier directly with your tracking number. We will always do our best to assist you in locating your shipment.

Damaged Items

If your order arrives damaged, please email us within 48 hours with:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will replace the item or issue a store credit depending on the situation.

Incorrect or Missing Items

If something is missing or incorrect in your order, contact us within 48 hours and we will make it right.

Address Accuracy

Please double‑check your shipping address at checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

Returns & Refunds

For return and refund information, please see our Return & Refund Policy.

Contact Us

If you have any questions about shipping, please reach out: alexandleighllc@gmail.com